We have been top performers in collection for utility companies since 1992, with services designed to cover all phases and customer types, both active and non- active, by means of the combination of phone, field and legal collection, with resources specialized by ageing and product
The activities of our consultants are monitored through quality assurance procedures involving calls and site visitsOur engineered process is effective and efficient because it is dynamic and & event-driven, thanks to the combination of in-house designed technologies and the profiling of information, both available and traceable. Process governance ensures an overall view of the actions implemented, in order to establish the next steps to be taken, with ongoing evaluation of the cost/benefit ratio.
We offer an engineered master legal service featuring an in-house team of lawyers working on out-of-court and judicial procedures, with measurable KPIs to ensure quick recovery timelines and the minimization of legal expenses
Thanks to our proprietary technological platform, we have the capacity for high volumes of cases, ensuring the correct management of collection and payments, besides monitoring and reporting of results in real-time
We constantly monitor industry regulations to provide ancillary services to ensure compliance with regulatory updates
We implement digital channels for payments and payment proofs